Willow Grove, PA, December 27, 2025
The GIANT Company plans to shut its e-commerce fulfillment center in Willow Grove, PA, transitioning to in-store fulfillment by early 2026. This move affects five Pennsylvania facilities, emphasizing the company’s commitment to adapting to customer preferences for faster delivery and wider product selection. While the closure impacts employment, GIANT assures affected employees will be offered alternatives within the company.
Willow Grove, PA
Giant to Close Willow Grove Fulfillment Center Amid Strategic Shift
The GIANT Company has announced plans to close its e-commerce fulfillment center in Willow Grove, Pennsylvania, as part of a broader strategy to transition from centralized online order operations to in-store fulfillment. The closure is expected to be completed by the end of the first quarter of 2026.
Details of the Closure
The Willow Grove facility, located at 315 York Road in Upper Moreland Township, is one of five Pennsylvania fulfillment centers slated for closure. The other locations include centers in Philadelphia, Lancaster, Coopersburg, and North Coventry. This move reflects GIANT’s decision to discontinue its centralized fulfillment model and shift fully to in-store fulfillment. The company operates more than 70 stores in the Philadelphia region, which will now handle online grocery orders directly. While the Willow Grove facility will close, GIANT will continue offering delivery and online ordering services through third-party partners. The company emphasized that e-commerce remains a crucial part of its business strategy, despite the operational shift. The closures are expected to result in a $35 million non-cash impairment charge for Ahold Delhaize USA, GIANT’s parent company.
Impact on Employees
GIANT has not disclosed the number of employees affected at the Willow Grove location or the other Pennsylvania facilities. However, the company has confirmed that associates affected by these decisions will be offered other positions within their respective company or have the opportunity to apply for open roles. For instance, 128 employees at the Philadelphia Island Avenue center will be offered roles at nearby stores. No Worker Adjustment and Retraining Notification filings had been submitted for the Willow Grove site as of midweek.
Background Context
GIANT’s decision to close the Willow Grove fulfillment center is part of a broader strategy to meet changing customer preferences, with shoppers increasingly expecting faster delivery times, broader product selection, and greater availability. In recent years, GIANT has transitioned to fulfilling online grocery orders directly from local stores, a move it says allows for quicker service and better inventory flexibility. The company operates more than 70 stores in the Philadelphia region, which will now handle online grocery orders directly. While the Willow Grove facility will close, GIANT will continue offering delivery and online ordering services through third-party partners. The company emphasized that e-commerce remains a crucial part of its business strategy, despite the operational shift. The closures are expected to result in a $35 million non-cash impairment charge for Ahold Delhaize USA, GIANT’s parent company.
Related Developments
In addition to the Willow Grove closure, GIANT has announced the closure of its Lancaster County fulfillment center by the end of April 2026. This facility, located at 235 N. Reservoir St., is one of five centers set to close, alongside locations in Philadelphia, Willow Grove, Coopersburg, and North Coventry. The decision to close these centers comes as GIANT shifts its focus to in-store fulfillment, aiming to meet customer demands for faster delivery and more flexible service options. According to a spokesperson for GIANT, this change will allow orders to be picked by store team members and delivered by third-party services like DoorDash and Instacart, enhancing delivery speed and efficiency. The Lancaster center, which employs 81 people, was originally a grocery store before its conversion into an e-commerce hub six years ago. The company is working to minimize job losses by offering affected employees other positions within the company. GIANT, owned by Ahold Delhaize USA, emphasizes that e-commerce remains a crucial part of its business strategy, despite the shift in fulfillment methods. The closures are expected to be completed by the end of the first quarter of 2026, with the Lancaster center winding down operations by April. Ahold Delhaize USA will incur an estimated non-cash impairment charge of $35 million due to these closures.
Conclusion
GIANT’s decision to close the Willow Grove fulfillment center is part of a strategic shift to enhance its in-store fulfillment capabilities, aiming to provide faster and more flexible service to customers. While the closure will impact employees, the company is offering opportunities for reassignment within the organization. GIANT remains committed to its e-commerce operations and continues to adapt to evolving customer expectations in the grocery retail sector.
Frequently Asked Questions (FAQ)
Why is GIANT closing the Willow Grove fulfillment center?
GIANT is closing the Willow Grove fulfillment center as part of a broader strategy to transition from centralized online order operations to in-store fulfillment. This shift aims to meet changing customer preferences for faster delivery times, broader product selection, and greater availability. The closure is expected to be completed by the end of the first quarter of 2026.
How many employees will be affected by the closure?
GIANT has not disclosed the number of employees affected at the Willow Grove location or the other Pennsylvania facilities. However, the company has confirmed that associates affected by these decisions will be offered other positions within their respective company or have the opportunity to apply for open roles. For instance, 128 employees at the Philadelphia Island Avenue center will be offered roles at nearby stores. No Worker Adjustment and Retraining Notification filings had been submitted for the Willow Grove site as of midweek.
What is GIANT’s strategy regarding e-commerce fulfillment?
GIANT is shifting its focus to in-store fulfillment, aiming to meet customer demands for faster delivery and more flexible service options. This change will allow orders to be picked by store team members and delivered by third-party services like DoorDash and Instacart, enhancing delivery speed and efficiency. The company operates more than 70 stores in the Philadelphia region, which will now handle online grocery orders directly. While the Willow Grove facility will close, GIANT will continue offering delivery and online ordering services through third-party partners. The company emphasized that e-commerce remains a crucial part of its business strategy, despite the operational shift. The closures are expected to result in a $35 million non-cash impairment charge for Ahold Delhaize USA, GIANT’s parent company.
What other fulfillment centers are closing?
In addition to the Willow Grove closure, GIANT has announced the closure of its Lancaster County fulfillment center by the end of April 2026. This facility, located at 235 N. Reservoir St., is one of five centers set to close, alongside locations in Philadelphia, Willow Grove, Coopersburg, and North Coventry. The decision to close these centers comes as GIANT shifts its focus to in-store fulfillment, aiming to meet customer demands for faster delivery and more flexible service options. According to a spokesperson for GIANT, this change will allow orders to be picked by store team members and delivered by third-party services like DoorDash and Instacart, enhancing delivery speed and efficiency. The Lancaster center, which employs 81 people, was originally a grocery store before its conversion into an e-commerce hub six years ago. The company is working to minimize job losses by offering affected employees other positions within the company. GIANT, owned by Ahold Delhaize USA, emphasizes that e-commerce remains a crucial part of its business strategy, despite the shift in fulfillment methods. The closures are expected to be completed by the end of the first quarter of 2026, with the Lancaster center winding down operations by April. Ahold Delhaize USA will incur an estimated non-cash impairment charge of $35 million due to these closures.
Key Features of the Closure
| Feature | Details |
|---|---|
| Closure Location | 315 York Road, Willow Grove, PA |
| Closure Timeline | Expected by the end of the first quarter of 2026 |
| Number of Affected Employees | Not disclosed |
| GIANT’s Strategy | Transition from centralized online order operations to in-store fulfillment |
| Impact on E-commerce | Continued offering of delivery and online ordering services through third-party partners |
| Non-Cash Impairment Charge | Estimated $35 million for Ahold Delhaize USA |
Deeper Dive: News & Info About This Topic
HERE Resources
Giant Company Closes Fulfillment Centers in Pennsylvania
Author: STAFF HERE PHILADELPHIA WRITER
The PHILADELPHIA STAFF WRITER represents the experienced team at HEREPhiladelphia.com, your go-to source for actionable local news and information in Philadelphia, Philadelphia County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Mummers Parade, Philadelphia Flower Show, and Thanksgiving Day Parade. Our coverage extends to key organizations like the Greater Philadelphia Chamber of Commerce and United Way of Greater Philadelphia, plus leading businesses in telecommunications, food services, and healthcare that power the local economy such as Comcast, Aramark, and Children's Hospital of Philadelphia. As part of the broader HERE network, we provide comprehensive, credible insights into Pennsylvania's dynamic landscape.
